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LSA GLOBAL Refund Policy
At LSA GLOBAL ("LSA GLOBAL", "we", "our", or "us"), we aim to provide high‑quality language services, certified translations, and international test preparation courses to individuals, institutions, and businesses worldwide.
Scope
This Refund Policy explains the conditions under which you may request a full or partial refund for any of our services, including:
- Online and in‑person language courses (CEFR A1–C2)
- Exam preparation courses (TCF, TEF, DELF, DALF, IELTS, TOEFL, Goethe, HSK, etc.)
- Certified translations, interpreting, and localization services
- Corporate and individual training programs delivered through our LMS
This policy applies to all clients, candidates, and learners who purchase any service from LSA GLOBAL via our websites, branches, or online payment platforms.
1. Our Commitment to Fairness
At LSA GLOBAL, we understand that unexpected life events happen. We also understand that our clients invest in us for their personal, professional, and academic growth.
Therefore, our refund policy is designed to be:
- Transparent – No hidden clauses.
- Fair – Balancing the interests of both LSA GLOBAL and our clients.
- Compassionate – Considering exceptional situations such as accidents, incidents, or death.
- Consistent – Same rules applied to all clients, without discrimination.
2. Eligible Circumstances for Refunds
A. Exceptional Life Circumstances (Full Refund)
If you are unable to start or continue your course or service due to serious, verifiable life events, you are entitled to a 100% refund.
Examples include:
- Medical emergencies (hospitalization, severe illness, or disability preventing participation)
- Accidents resulting in incapacity
- Death of the candidate or an immediate family member
- Unforeseen incidents such as natural disasters, legal restrictions, or sudden relocations due to job transfers
Required Documentation:
- Medical certificates or hospital records
- Official death certificates (for close relatives)
- Police reports or legal documents (for incidents)
B. Service Interruptions Caused by LSA GLOBAL (Full Refund)
If we are unable to deliver the service you paid for due to reasons on our side, we will refund you in full.
Exemplos:
- Class cancellations without rescheduling options
- Technical failures preventing access to online courses
- Instructor unavailability beyond a reasonable time
- Translation service cancellations after payment
C. Early Cancellation Before Service Starts (Partial Refund)
- 100% refund if canceled within 48 hours of payment
- 80% refund if canceled 3–7 days after payment
- 50% refund if canceled 8–14 days after payment
- No refund after 14 days unless due to exceptional circumstances (see section A)
D. Exam Preparation & Language Courses
| Stage | Refund Eligibility | Notes |
|---|---|---|
| Before start | Full refund | If request received 7 days before start |
| After 1st session | 80% refund | Deducting admin and seat reservation fees |
| After 25% course completion | 50% refund | Limited due to resources allocated |
| After 50% completion | No refund | Digital materials and LMS access remain available |
Applies to TCF, TEF, DELF, DALF, IELTS, TOEFL, Goethe, HSK, and other language courses.
E. Certified Translations & Interpreting
- Before translator assignment → Full refund
- After translator assignment but before delivery → 50% refund
- After delivery → No refund, except for proven quality issues directly attributable to LSA GLOBAL.
3. Non‑Refundable Situations
- You changed your mind without valid reasons.
- You failed to attend scheduled sessions without notice.
- You did not meet technical requirements (internet, device, etc.) for online courses.
- You provided incorrect information that affected the service delivery.
- You request a refund after full completion of a course or translation service.
4. Refund Process
Step 1 — Submit a Request
- Send an email to support@lsaglobal-translate.co.uk or use our Contact Form.
- Include:
- Full name
- Service purchased
- Payment reference number
- Reason for refund
- Supporting documents (if applicable)
Step 2 — Review by LSA GLOBAL
- Our Quality & Compliance Team will review your request within 5 working days.
- You will receive a confirmation email with the decision and refund amount.
Step 3 — Refund Issuance
- Approved refunds are processed within 7–14 working days.
- Refunds are made through the original payment method only (credit card, PayPal, bank transfer).
Subject: Refund Request – [Your Full Name] – [Service]
Hello LSA GLOBAL,
I would like to request a refund for the following service:
• Service purchased: [Course / Translation / Exam Prep]
• Payment reference: [#]
• Reason for refund: [brief reason]
• Supporting documents: [attached]
Thank you,
[Full Name] | [Phone] | [Email]
5. Special Provisions
A. Force Majeure Events
If services cannot be delivered due to events beyond our control (e.g., natural disasters, strikes, pandemics, or government restrictions):
- You may request a full refund, or
- Choose to reschedule your course or service at no extra cost.
B. Transfer Instead of Refund
In some cases, we may offer:
- Course credit valid for 12 months
- Transfer of enrollment to a different course or candidate
6. Protecting Candidates’ Rights
- Providing legally compliant certified translations recognized in the UK, USA, Cameroon, and worldwide
- Delivering CEFR‑aligned courses taught by real teachers, never prerecorded sessions
- Ensuring secure online payments and transparent refund processes
7. Final Notes
- This refund policy is binding upon payment of any LSA GLOBAL service.
- By enrolling in a course, purchasing translations, or subscribing to our services, you agree to abide by this policy.
- We reserve the right to update this policy, but any changes will be clearly communicated.
Jurisdiction note: Applicable consumer protection laws vary by country. Where local law grants additional rights, LSA GLOBAL will comply with those requirements.
Summary Table
| Scenario | Refund | Conditions |
|---|---|---|
| Medical emergencies, accidents, death | 100% | With valid proof |
| Service cancellation by LSA GLOBAL | 100% | Immediate refund |
| Early cancellation (within 48 hrs) | 100% | Before service starts |
| Cancellation within 7 days | 80% | Before start date |
| Cancellation within 14 days | 50% | Before start date |
| After starting course/service | Depends | Based on % completed |
| After full completion | No refund | Except quality failures |
Conclusão
At LSA GLOBAL, we put clients first. We understand that unexpected events like accidents, incidents, illness, or bereavement may affect your ability to use our services. In such cases, our refund policy ensures that you are treated fairly and compassionately. We are committed to maintaining trust, transparency, and excellence in every interaction.
Contact & Company Info
Contato
General enquiries
bem-vindo@lsa-global.com ·
contatos@lsa-global.com
Sales & Admissions
admissions@lsa-global.com
Certified translations
translation.office@lsa-global.com ·
infos@lsaglobal-translate.co.uk
Support (refunds & technical issues only)
support@lsaglobal-translate.co.uk
Please do not use this address for general enquiries.
Phone / WhatsApp
USA: +1 3156 540 253
United Kingdom: +44 737 846 1403
Cameroon: +237 696 20 67 31
Office Hours (WAT)
Mon–Fri: 09:00–18:00 · Sat: 09:00–13:00 · Sun: Closed
Websites
www.lsa-global.com ·
www.lsaglobal-translate.co.uk
For refund status updates, reply to your confirmation email or contact our Support Team.
Registered Details
USA: Office 91, 254 Chapman Rd, Suite 101-B, Newark, Delaware 19702, USA. EIN: 36-5136529. Phone: +1 3156 540 253.
United Kingdom: 182–184 High Street, North East Ham, London E6 2JA (Office No. 7662). Companies House No.: 15061814. Phone: +44 737 846 1403.
Cameroon: Combi Crossroads, Madagascar, Douala III, Cameroon – P.O. Box 13079. Unique Identification No.: P018918549705Z; Commercial Registration No.: RC/DLA/2022/A/6448; Government Accreditation: NT157/MINEFOP/SG/DFOP/SDGSF/SACD/OF/02 (May 2019). Phone: +237 696 20 67 31.
